How To Communicate With Patients Effectively – Effective communication is one of the foundations of good nursing care. Authentic forms of nurse-patient communication include verbal and nonverbal communication (eg, body language, facial expressions, gestures, and distance between you and your patients). Effective communication between nurses and patients can lead to better care, clinical outcomes, and nurse-patient relationships that increase patient satisfaction. However, effective nurse-patient communication is a challenge for nurses and requires more than skills and abilities.
Putting patients first requires a change in mindset. Begin your conversation with patients by taking the time to introduce yourself and tell them how you will care for them. Smile and use a soft and welcoming voice. Give comfort when they need comfort. Always treat your patients with respect. Understanding who the patient is as a person will help the nurse connect with them and make the patient feel comfortable while receiving care and support. These techniques can make patients feel cared for and improve their relationships.
How To Communicate With Patients Effectively
Active listening is an important part of communication and involves paying attention to the speaker’s content, intentions, and feelings. Active listening involves listening to what patients have to say and letting them finish without judgment or interruption. Paraphrasing or repeating what has just been said, as well as eye contact are important elements of active listening. Finally, pay attention to their nonverbal cues, such as facial expressions, gestures, and eye contact. These skills can increase patient satisfaction and build trust over time.
The Importance Of Effective Communication In Care
Communicating with patients takes time. Honesty and transparency are important aspects of good communication between nurses and patients. To be able to communicate effectively with nurses and patients, nurses must have a clear intention to understand the needs of their patients and show them kindness and respect. Recognize patients’ posture and change their posture. Always ask patients open-ended questions, speak slowly and use simple, non-medical language. If the patient has difficulty understanding the information, you should explain or modify the information or instructions until the patient understands. You may consider using written material such as text, text or images to illustrate your point.
Nuananong Seal, PhD, RN, is a nurse researcher and consultant in health promotion and preventive health research. When patients’ cases are more complex, it is inevitable that multiple medical professionals are involved in their care (1). These health professionals may include family doctors, specialists, nurses and pharmacists. Therefore, it is important that all health care providers on the health care team communicate effectively with the people on their team, understand the plan of care, and work together to provide optimal patient care (1). However, the reality is that healthcare providers may not be aware of their partner’s involvement and this can lead to less communication between professionals and a lack of understanding of the patient’s desired care plan. This is particularly difficult in outpatient/ambulatory care centers and community pharmacies where medical professionals may be geographically dispersed. Communication gaps between patients and between different health care providers can have negative effects on patient care and, more importantly, on patient outcomes and safety (1-3).
The Community Pharmacy Incident Reporting (CPhIR) program of the Institute for Safe Medication Practices of Canada (ISMP Canada) (http://www.cphir.ca) was used to generate a list of medication incidents (anonymously reported by community pharmacies). related to injuries. mild to severe in patients from 2009 to 2017. A total of 134 drug events were included for a multidisciplinary review conducted by two ISMP Canada drug safety experts. Themes, subthemes and factors contributing to clinical practice were identified and recommendations were made to address safety gaps in patient care (Table 1).
Of the 134 drug incidents identified, 78 involved communication opportunities in which three main themes were identified: (1) Communication opportunities; (2) Oral communication opportunities. and 3) Lack of communication. We also extracted subthemes from these main themes: (a) Communication gaps between health care providers; and (b) Conflict between health care providers and patients. Selected examples of clinical events affecting different levels of communication are presented in Table 1 and Figure 1.
Effective And Prefessioanl Communication In Nursing Free Essay Example
We identified the following factors that contribute to clinical situations involving communication breakdown (Table 1): (1) lack of method or method of data collection; (2) busy work environment and time constraints; (3) clear medication instructions. (4) similar/sounding drug names; and (5) confirmation bias.
The patient has Warfarin 1 mg and Warfarin 5 mg on file at the pharmacy. The patient called and requested an increase in warfarin but no efficacy was seen. Pharmacy assistant refilled with Warfarin 5 mg. The patient received Warfarin 5 mg, as opposed to Warfarin 1 mg, which she wanted refilled. The patient’s INR was not controlled.
A patient is allergic to amoxicillin. Neither the patients nor the pharmacy team discussed withdrawal pain. The patient took amoxicillin and refused the advice. The patient took medication and suffered an anaphylactic reaction.
Example of a medication event that affected communication gaps: (a) Poor communication between health care providers. and (b) Conflict between health care providers and patients
Impaired Verbal Communication
An important requirement for medical professionals is good communication skills (4, 5). In order to bridge communication gaps, patients and healthcare providers must recognize the difficulties and communicate effectively with each other.
Healthcare professionals must develop a data collection system that is consistent, efficient and comprehensive. In addition, they need to communicate openly with their patients because it is important to build a strong relationship with them (4). Limiting interaction or time with patients can affect the ability of patients and healthcare professionals to develop trusting relationships and, more importantly, can affect patient/medical service safety.
Technology has given us the ability to communicate instantly with anyone, anywhere, anytime. However, the more often people communicate, the more complicated and inefficient the situation becomes (6, 7). This is evident in the digital world, but it also promotes interpersonal skills (6, 7). Also, some patients may be busy with their mobile devices while taking medication. This can prevent them from receiving and understanding the principles of patient counseling in managing their medications and compromise overall patient care and safety.
Lack of knowledge is often a twofold problem: (1) pharmacists may not have sufficient knowledge to prescribe drugs safely; and/or (2) patients do not know or are not sufficiently informed about their disease and the care plan they want; and do not know what questions to ask about their medications, etc.
Tips On Effective Communication In The Workplace
Patients are what unite all members of the care team. Therefore, patients should seek important information from their healthcare providers, such as changes in their medication, the nature/meanings of medication changes, and what to do or assess as patients (8-10). ). Although patients may expect that all health care providers on their care team will communicate with each other about their care plan, unfortunately, this may not always be the case (1, 3, 11). Information sharing between clinicians is often considered insufficient (11). In addition, it is also possible that some health care providers, depending on their practice, may not have the necessary information (eg, laboratory and diagnostic test results) needed to help make decisions about appropriate patient care (12 ). A common example is that community pharmacists often play jumbled phone calls to try to integrate information from different sources: medical records or medical records, patient history and contact with the prescriber if necessary, etc. 12). This practice is not only time-consuming, but can also put patients at risk of medication harm, especially if misconceptions or confirmation bias occur during medication administration.
Healthcare providers should educate their patients about what to ask for and document during each patient encounter. This starts with a clear communication strategy. The American College of Clinical Pharmacy recommends using plain nonclinical language, reducing the amount of content, using visuals, increasing patient involvement, and emphasizing the fundamentals of counseling as ways to communicate clearly (13). In addition, there are several Canadian resources that can help patients communicate effectively. These include the HealthLinkBC patient brochures (available at https://www.healthlinkbc.ca/health-topics/hw226888), a guide that encourages patients to ask important questions during medical appointments (eg new diagnoses and follow-up appointments with it ) (9).
Before a patient is discharged from the hospital, doctors must ensure that their patients understand their plan of care. Counseling techniques such as show and tell and feedback can help healthcare professionals gauge patient understanding (2). In addition, the Institute for Safe Medication Practices Canada (ISMP Canada), the Canadian Patient Safety Institute, Patients for Patient Safety Canada, the Canadian Pharmacists Association and the Canadian Society for Hospital Pharmacists have collaborated to create 5 Questions to Ask. Your Medicine (available at https://www.ismp-canada.org/medrec/5questions.htm) to help patients start conversations with their healthcare providers about their medicines. Good and appropriate communication becomes second nature when both parties are involved
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